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L Call Team Lead - Customer Operations

L Call Team Lead - Customer Operations
Company:

Shopee

Place:

Indonesia

Job Function:

Customer Service

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Details of the offer

Job summary
L1 Call Team Lead - Customer Operations (Jogja)Responsible for monitoring team performance and achieving KPI targetsHandles operational issues and provides reports to management
Job seniority: associate level
Responsibilities
• Monitor all team members' KPI performance• Control agents' performance to maintain and achieve the KPI target• Give coaching to team members• Responsible for the operational issue, performance floor, raise issue to other team if needed• Provide reports to management related to daily activities• Follow up and resolve complaint cases and management escalation result• Create and handle projects that are related to operational improvement
Requirements
• Bachelor's degree from any major• Min 1 year of experience as Team Lead in customer service industry• Has leadership experience and strong communication skill

Source: Grabsjobs_Co
Job Function:

Requirements

L Call Team Lead - Customer Operations
Company:

Shopee

Place:

Indonesia

Job Function:

Customer Service

Report this offer

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