To support business growth by enhance customer satisfaction and profitability and strengthen commercial relationship with assigned account.**Customer Engagement**- Manage a favorable commercial relationship with assigned account that will promote customer satisfaction, business growth and profitability.- Ensure all assigned accounts are managed and developed in line with the established corporate/regional strategies and all key performance indicators stipulated in the contract are fulfilled.- Conduct business reviews, analyze and identify business opportunities, potential risks and make appropriate recommendation to management.- Responsible for a smooth business implementation and handover of SOPs to operations and ongoing monitoring of compliance.- Ensure compliance with operational processes by performing process monitoring and close follow-up with respective parties.- Propose objectives for each assigned account(s).**Accounts Management**- Attend monthly/quarterly/annual customer review meetings- Ensure monthly/quarterly/annual Business Review meetings take place, are well-prepared and all relevant stakeholders involved in a timely manner- Ensure minutes from Monthly, Quarterly and Yearly Business Review Meetings are distributed to all relevant stakeholders (Products, Regions) and corrective actions are followed up for Country Key Accounts and sizeable Country Accounts where applicable- Ensure any concerns and/or complaints from customer are timely escalated to all relevant stakeholders (Products, Regions)**Opportunity Management**- Ensure all opportunities are created and tracked through CRM- Ensure all Country RFQ opportunities follow the Tender Management process including timely pre-RFQ strategy and alignment with Product- Align and agree on strategic bid prioritization with product and/or Global/Regional team- Ensure RFI & RFQ post-bid analysis is created and shared and corrective actions are aligned and agreed**Quality & Performance Management**- Maintain continuous close collaboration with operations team to contribute in performance excellence and/or quality improvement programs for all assigned accounts.- Perform quality and timely update and maintenance of the data in Sales system (MS Dynamics) and monitor use of Customer Applications.- To assist Finance to achieve the desire DSO target**Additional to above tasks**:- Any other job-related tasks as assigned by the superior.- Adherence to the **Code of Conduct policy of the DSV Group****Requirements**:- Have experience in handling Retail & Fashion customers.- Have strong will to achieve the target.- Able to work under pressure.- Have desire to book new deal.- Have good knowledge about Freight Forwarding process.- Have experience as Key Account Manager on Logistics / Transportation industry would be an advantage.
