It Systems Engineer (Service Desk)

This **IT System Engineer (Service Desk) **role is best suited to those working in the Information Technology area with at least 2-years of experience supporting multiple client environments.The responsibilities of this role include:- Remote IT support for English speaking Australian based clients- Build, maintain, and update site configuration details and documentation- Participate in the design, planning, implementation, and post project support- Liaise with vendors and other IT personnel for problem resolution- Remote support, monitoring, maintenance tasks- Building & maintaining customer relationships- You will work autonomously within the role but able to liaise effectively with various parts of the business/vendors as necessary.Essential Requirement- Fluent business grade English both spoken and written- Able to accomplish a task with attention to details and professional attitude- Continuously skill and technical improvement by obtaining trainings and certificationsRelevant desirable skills and experience:- IT Support (level 1 and level 2)- Microsoft Operating System (Desktop/Server) and other OS (MacOS, UNIX/Linux)- Basic Hardware troubleshooting (desktop, network devices, printers)- Cloud Services: MS O365, MS Azure, AWS, Google Cloud, Sharepoint- Active Directory, Group Policy, DHCP, DNS, IIS, TCP/IP, SCCM- Virtualisation technology such as Hyper-V, VMWare, Citrix, Remote Desktop- LAN / WAN experience with routers, wireless access points, firewalls- Backup and DR solutions: MS Windows Server Backup, Symantec Backup Exec, Veeam, Datto, Unitrends, Spanning, Backupify- Qualification: Any technology vendor certifications will be highly regarded especially around Microsoft, Sophos, and AWS technology stackAbility to commute/relocate:- Jakarta: Reliably commute or planning to relocate before starting work (required)Application Deadline: 04/30/2023Expected Start Date: 04/03/2023