It Support Officer Sulawesi

Installing and configuring computer hardware, software, systems, networks, printers, and scanners- Monitoring and maintaining computer systems and networks- Responding in a timely manner to service issues and requests- Providing technical support across the company (this may be in person or over the phone)- Setting up accounts for new users- Repairing and replacing equipment as necessary- Testing new technology- Possibly training junior staff**Requirements**:- A bachelor's degree in computer science, information technology, or similar- 1-2 years of experience as an IT support specialist- Exceptional ability to provide technical support and resolve queries- In-depth knowledge of computer hardware, software, and networks- Ability to determine IT needs and train end-users- Proficiency in IT helpdesk software, such as Freshservice and SysAid- Experience in documenting processes and monitoring performance metrics- Advanced knowledge of database maintenance and system security- Ability to keep up with technical innovation and trends in IT support- Exceptional interpersonal and communication skills