It Support Officer At Kompastv

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.Our vision is to enlight all the people in Indonesia with all the knowledge we have.Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detailDiagnosis and Investigation any issue occurs and communicate incident to stakeholdersResolution and recovery any issue occursFollow the SLA for issues with respect to the severity.Maintain a record of all work efforts in the service desk system to provide quantitative measures on system performanceBachelor degree majoring in Information Technology, Computer and Network Engineering, Software Engineering, Computer Science, or other related majors.Have at least 1 year working experience (freshgraduate are welcome to apply)Have knowledge about master Microsoft operating systemAble to work with quick and precise analysis when there are complaints from users about the computerUnderstand computer hardware components and how to assemble themUnderstand about wired and wireless network topologyAble to repair the network immediatelyUnderstand viruses, malware & spywareAdvanced how to solve devices related to computers, such as printers & scannersAbility to communicate clearly, timely, and professionally with both technical and non-technical users