It Support Engineer

Roles and Responsibilities:- Provide first/second level contact and problem resolution for customer issues.- Work with Third Party Vendors to remediate complex AV issues as needed.- Provide timely communication on issue status and resolution.- Maintain ticket updates for all reported incidents.- Install, upgrade, support and troubleshoot for end-user equipment.- Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.- Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.- This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.Required Skillset- Minimum of 1-3 years of IT experience.- Experience of support end-user devices in an enterprise desktop environment.- Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.- Mobile device management including IOS and Android devices, enterprise encryptionsolutions- Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft- Proven analytical, troubleshooting, and problem-solving skills.- Basic Networking Skills- Proven ability to multi-task, effectively determine priorities and meet SLA's.- Local language is mandatory, plus good command of English.**Salary**: Rp2,998,660 - Rp8,216,126 per monthAbility to Commute:- Jakarta (required)Ability to Relocate:- Jakarta: Relocate before starting work (required)