It Support Agent

Persyaratan**Requirement**:- Minimum S1 all major background (preferred in Information technology)- Excellent problem-solving skills, attention to detail, and the ability to think analytically.- Effective communication and interpersonal skills to interact professionally with end-users of varying technical backgrounds.- Ability to work in a fast-paced environment, manage multiple support requests simultaneously, and prioritize tasks accordingly.- Familiarity with using ticketing systems or customer support software is advantageous but not mandatory.- Willingness to work in shifts and be available for on-call support if required.- Preq. Knowledge: English (Oral & Written)- Experience: 0-2 years of relevant experience on Software Testing and TrainingTanggung Jawab**Responsibilities**:configuration problems.- Provide friendly and professional assistance to end-users, ensuring a positive support experience.- Keep end-users informed of the status and progress of their support requests.- Accurately log all support interactions, including details of issues, troubleshooting steps taken, and problem resolution in theticketing system.- Contribute to the development and maintenance of the knowledge base, including creating support articles and FAQs to assist endusers with common issues.- Identify support requests that require escalation to Level 2 or other specialized teams and provide detailed information for asmooth handover.