**Company Description**"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"**Job Description** Primary Responsibilities****IT Operations**- Manage and support all the systems in the hotel- Provide In-house guest IT related matter troubleshooting- Coordinate, manage and oversee projects, document process- Perform regular system's health check and capacities studies to ensure optimum performance of servers and network- Manage system changes with appropriate support staff to ensure uninterrupted services- Liaise with vendors and work with users at all level- Maintain inventory of all equipment, software and software licenses**Team Management**- Interview, select and recruit direct reports- Identify and develop team members with potential- Conduct performance review with the team- Constantly monitor team members' appearance, attitude and degree of professionalism- Prepare detailed induction programs for new employees- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business**Other Responsibilities**- Be aware of the hotel fire & life safety/emergency procedures- Attend all briefings, meetings and trainings as assigned by management- Maintain a high standard of personal appearance and hygiene at all times- Perform other reasonable duties assigned by the assigned by the Management**Qualifications** Profile****Knowledge and Experience**- Diploma in Information Technology- Minimum 4 years of relevant experience with at least 1 year in a similar capacity- Good reading, writing and oral proficiency in English language- Proficient in MS Excel, Word, & PowerPoint- Knowledge of Windows Operating System**Competencies**- Good communication skills- Service oriented with an eye for details- Ability to work effectively and contribute in a team- Self-motivated and energetic- Well-presented and professionally groomed at all times**Additional Information**experience is an asset- Prior experience working with Opera or a related system- Strong interpersonal and problem solving abilities- Fluency in English, additional languages are a plus
