Hozpitality - Guest Service Agent - Mandarin Speaker

Hotel Name Job Description
- Greet and welcome guests in a friendly and professional manner, ensuring a positive first impression.
- Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
- Provide information and assistance to guests regarding hotel facilities, services, and local attractions.
- Handle guest inquiries and resolve any issues or complaints promptly and courteously.
- Maintain a neat and organized front desk area, ensuring a professional and welcoming environment.
- Collaborate with other hotel departments to ensure guest satisfaction and a seamless guest experience.
- Follow all hotel policies and procedures to maintain a high standard of service and professionalism. Work Experience
- Previous experience in a customer service role, preferably in a hotel or hospitality setting.
- Fluent in Mandarin and English, both written and verbal communication skills.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.
- Excellent organizational and multitasking abilities, with attention to detail.
- Ability to remain calm and composed in high-pressure situations.
- Proficient in using computer systems and hotel software.
- Flexibility to work in shifts, including evenings, weekends, and holidays.