Summary- Reports complaints or problems to Housekeeping Team Leaders/ Housekeeping Assistant Manager if no immediate solution can be found.- Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.- Ensures a high level of product knowledge of hotel and local area.- Ensures a high level of customer service is consistently maintained.- Ensures a high level of security consciousness in his / her assigned area.- Ensures the Housekeeping Team Leader/Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.- To be knowledgeable and promote/ up sell F&B outlets and other facilities/ programmers whenever opportunities arises.- Complies with the Hotel policies and procedures relating to Housekeeping.- Complies with all systems and procedures as laid down by the Rooms Division.- Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.- Sort, count, fold, mark, or carry linens to the linen chute.- Replenishes supplies such as drinking glasses and writing supplies.- Sweeps, scrubs, and vacuums floor.- Do project/special cleaning as assign.- Cleans rugs, carpets, upholstered furniture, and draperies.- Empties wastebaskets, and empties and cleans ashtrays.- Cleans the bathroom, windows, mirrors, fixtures and equipment.- Transports trash and waste to disposal area.- Replenishes bathroom supplies.- Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.- Cleans and maintains all supplies, equipment, storage rooms and service areas.- Do touch up of guest rooms.- Maintain service turndown and touch up of guest rooms.- To daily vacuum the guest room corridors.- To assist the preparation, delivery, set-up and remove cribs and other ad-hoc room set-ups.- To assist Butlers in cleaning and transporting welcome tea facilities to the respective floors.- To restock the floor pantries with sufficient amenities and supplies.- To collect fruits and other VIP amenities and deliver to the floor.- To freshen and report flower set-up that are withered at corridor.- To receive clean and count clean room and F&B linen from outside contractor.- To report any discrepancy of linen being delivered.- To pack room linen and push to the respective floors.- To "spring clean" rooms as assigned.- Reports missing and damaged hotel property.- Reports and turns in all Lost & Found items as per Hotel "Lost and Found" policy.- Reports on repair and maintenance of guest rooms to Housekeeping Team Leader accordingly.- Handles keys and ensures Security policies are adhered to.**Qualifications**:- Indonesian Nationality with a diploma in Hospitality or related field- Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain- Previous pre-opening experience in Luxury Hotel or international experience are advantages- Strong in leadership and business acumen- Excellent English communication skills, strong guest service mindset and people management & development skills
