Go Put the World on Vacation
At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services:Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe;Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; andTravel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platformBookTandL.com, subscription travel clubs and branded consumer products.
Summary
A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.
Essential Job Functions
Responsibilities include, but are not limited to:
Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.Makes beds.Replenishes supplies, such as kitchenware and toiletries.Sorts, counts, folds, mark, or carries linens. Observe
precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors. (60% time)
Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
Build a “Count On Me” Culture: Continuously
exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.(10% time)
Performs other duties as needed (5% time)
Minimum Requirements and Qualifications
a) Education
• High School diploma or equivalent preferred
b) Training requirements
• N/A
c) Knowledge and skills
• Detail oriented with organizational skills
• Familiarity with cleaning products and equipment
• Ability to read and comprehend routine instructions, short correspondence and memos
• Ability to give high priority to customer service
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and
staff
• Must be people oriented and able to work independently or with others as needed
d) Technical Skills
• Has knowledge of general cleaning concepts
• Has knowledge of cleaning chemicals
• Has experience with cleaning tools and equipment
e) Job experience
• Six months related housekeeping experience
Unless there is a legal requirement, experience will be accepted for the education requirement.
A World of Inclusion
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.
