Head Of Customer Relations

Responsibility:- Manage daily operations of customer care by ensuring customers requests are attained at the right time with the right resolutions- Create and engage an exceptional, personalized client experience by delivering prompt, friendly, and professional support via multiple communications methods- Ensuring service quality performance in handling customers i.e., customers' requests, customers' complaints, customers' inquiry via multiple communications ways- Review and prepare customers monthly reports and distributed them according to the agreed timeline every month- Develop, maintain, and establish good relationship and communications with customers to increase customers' satisfactions- Effectively manage 24/7 customer care team and individual performance of the team- Streamline and develop operational standard in customers managements and develop customer service flow effectively- Identify new strategies to effectively manage customers via system automation and reduced people costs- Ability to use data to drive improvement in key business metrics including client response time, client satisfaction, and productivity.- Be the voice of the customer in conveying their needs and**Requirements**:- Bachelor Degree from a reputable university- Experience in developing customer care team and maintaining global customers- 5+ years of experience in customer support or similar customer facing functions (data center industries experience is a plus)- A passion for delivering exceptional client experiences- Strong problem solving techniques with the ability to solving complex customer support issues and implement solutions quickly- Good communication and inter-personal skills- Fluent in English both verbal and written proficiencyWORKING CONDITIONS: Office EnvironmentPHYSICAL REQUIREMENTS: Sitting, Standing, Computer WorkLANGUAGE REQUIREMENTS: EnglishLOCATION: Jakarta BaratEMPLOYMENT: Full time**Job Types**: Full-time, Contract