Guest Service (Call Center - English)

If you are a fluent English speaker and have some customer service or handling inbound/outbound calls, you are welcome to apply.Responsibilities:- Initiate & answer phone calls with overseas clients.- Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get a resolution for the listings issues.- Handling and resolving clients' inquiries and complaints.- Communicating and coordinating with colleagues and internal departments.**Requirements**:- **Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors**:- Fluently English Speaking with no accent- Have good problem analysis and problem-solving skills.- Strong time management and decision making skills.- Comfortable using computers.- Fast learner on new software- Ability to multi-task properly- Ability to handle stressful situations appropriately- Preferably have the experience with customer service/call center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)- Can successfully communicate with the customer to gather information and learn about their needs and expectations- Hard worker, patient, highly responsible, punctual, honest, professional, able to work under pressure- Can adapt to a fast-paced work environment- Optimistic attitude towards work and with their colleagues- Willing to work on-site- **Applicants must be willing to work 24 hours shifting system, open to working on graveyard shifts, weekends, and holidays****Job Types**: Contract, Full-time**Salary**: Rp2,500,000 - Rp4,000,000 per monthCOVID-19 considerations:- Covid protocol in the workplace- Full company support in Covid cases**Experience**:- call center: 2 years (preferred)**Language**:- english (required)