Group Head Of Collection

**Requirements**:- Bachelor's Degree in any fields.- Minimum 3 years of working experience in collection- Must have exceptional interpersonal skills.- Must have excellent computer skills.- Must be able to manage employees ethically and fairly while still being firm and enforcing company rules.- Excellent time management and multi-tasking skills.- Must have strong negotiation and persuasion skills.- Superior math skills.- Must be able to effectively prioritize tasks.- Must have excellent verbal and written communication skills.- Must have strong problem solving and decision-making skills.- Must have good critical thinking skills and exercise sound judgment.- Must have 5 years collection management experience before.Responsibilities:- Oversees a company's process of retrieving money owed to them or one of their clients.- Manages the employees who collect the money.- Handles complaints or difficult calls.- Makes sure employees comply with company policies when contacting individuals and other companies to collect past due balances that they owe.- Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.- Keeps up with changes in state and federal laws governing debt collections and makes sure employees receive training on any changes in laws.- Monitors call reports to make sure collectors are making enough phone contacts each day.- Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.- Tracks the rate of success of the entire process and continues to make adjustments when necessary.- Trains new employees and holds training reviews for established employees.- Performs audits of accounts that are in the system.- Establishes quality control standards and maintains and enforces them over time.- Weekly and monthly reporting to managementSubmit resume