Go Put the World on Vacation
At Travel + Leisure Co. our goal is simple: to put the world on vacation. We’re the world’s leading membership and travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. Our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences through our products and services:Wyndham Destinations, the largest vacation ownership company with 230 vacation club resort locations across the globe;Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; andTravel + Leisure Group, offering travel products and services all inspired by top online and print travel content, including travel booking platformBookTandL.com, subscription travel clubs and branded consumer products.
Summary:
The Owner Onboarding Manager is responsible for leading the sales site Owner Onboarding Team. The Owner Onboarding Manager provides leadership and document presentation training, performance reviews and development for the Team. The Owner Onboarding Manager also partners with site leader and sales team to identify training opportunities for compliance and retention practices through direct observation, reporting and owner contact. Communicates with the Director or Owner Onboarding regarding potential escalations, process improvement, individual team member development and training opportunities. Works with the Owner Onboarding Team and site leadership to ensure performance and compliance through the sales document process, customer service and training. Also, completes Sales Document presentations as needed to support the business.
Essential Job Functions
Responsibilities include, but are not limited to:
Responsibility #1
Hire, train and manage staff and supervisors to reflect the Wyndham culture of Count on Me! service. Responsible for coaching, motivating and developing team to achieve departmental goals within approved budget. (30% time)
Responsibility #2
Monitor staff work and track performance to maximize team effectiveness, development, and productivity. Take appropriate corrective disciplinary action as necessary. Oversee performance review process and Payroll for the department. (30% time)
Responsibility #3
Develops and implements operational plans of action to maximize team effectiveness , productivity, retention and compliant sales and document presentations. (15% time)
Responsibility #4
Provide post-sale customer service for sales retention and compliance. Reward to incorporate “sales experience.” (10% time)
Performs other duties as needed
Training requirements
WVO Product Knowledge, My Learning courses, Sales Training relative to Quality Assurance
Real estate training and or licensing where required by state
Knowledge and skills
Ability to prioritize and organize tasks required to manage team
Ability to influence
Demonstrated success within a leadership role and managing others
Excellentverbal and writtencommunication and interpersonal skills
Ability to manage concurrent assignments in an effective and efficient manner
Strong conflict management skills.
Expert Contract Standards Expertise preferred
WVO product knowledge expertise preferred
Technical Skills
Basic computer skills, including Microsoft Word and Excel
Job experience
3 years customer service experience required
1-2 years of leadership experience
1+ year training experience
1+ years sales experience preferred
1-2 years timeshare and/or real estate experience preferred
2+ years WVO Sales experience preferred
Unless there is a legal requirement, experience will be accepted for the education requirement.
Complexity
Describe the following:
Level of decision making authority
Partners with Director of Owner Onboarding, Site Management, Double O Team and Sales teams to analyze retention results, identify areas of opportunity, and formulate action plans for improvement.
Works within guidelines established by Program Manager and Director.
Level of autonomy
A high level of autonomy to complete job tasks to achieve retention and compliance goals with minimal supervision.
The impact of his/her decision on the organization
Retention achievement adds revenue. Double O Manager provides a vehicle of focus to attain this objective. 10% retention on $1,000,000 in sales = $100,000 saved revenue
Scope/Financial Responsibility
Increase overall site retention and decrease overall sales compliance issues that can lead to reversal of money or missed budgets for selling location
Directly impact the results of the sales location through best practices for retention
Directly impact the results of the site Double O Team for retention and compliance
Driving improvements to the following business metrics:Rescission Rates
Sales Compliance
Organizational Relationships
Owner Onboarding Manager is a direct report to Owner Onboarding Director.
A World of Inclusion
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.
