Expert Care

Giving Follow to customers, provide feedback based on decided Service Quality Standard to Ensure customer satisfaction and provide professional customer supportGive Respond, Proceed & Monitor customer queries, track progress of solvency, route, and redirect problems appear to correct resources to follow up the queries accurately & based on service quality standardEscalate unresolved queries to the next level of support, then follow up until the case close to Solve the queries accurately & based on service quality standardKeeping records and update data of customer interactions, process customer accounts, and file documents to ensure the data can are complete, accountable and reliable for any related decision or analysisActive in updating, keep Up & knowing Doku product inside and out to be able to respond customer queries accurately based on Services Quality Standard.Active in giving input for improvement based on working process problem identification for the purpose of realizing continuous improvement in Expert Care teamMin. Diploma/Bachelor degree in any fieldMin. 1 year of Customer Service experience (Fresh Graduate welcome to apply)High competency working with computerProven customer support experienceStrong phone contact handling skills and active listeningFamiliar with CRM systems and practicesExcellent communication, intrapersonal, negotiation and persuasion skillsAbility to multi-task, prioritize and manage time effectivellyWilling to work in shifting