**About us**Over 70 years ago, the InterContinental legacy opened the gateway to luxury travel and transformed the globe into a playground of allure and grandeur. Today, set in the heart of South Jakarta, InterContinental Jakarta Pondok Indah continues this legacy. InterContinental Jakarta Pondok Indah is a 5-star luxury hotel set in the heart of South Jakarta's premium business, shopping and entertainment district. Featuring 311 luxury appointed guest rooms and suites, the hotel offers luxurious comfort and exemplary hospitality. InterContinental Jakarta Pondok Indah's unique meeting and event spaces, are the ideal venue for exclusive board meetings, private celebrations, business functions and conventions. Integrated into the Pondok Indah Shopping Mall complex, with direct access to the Mall and Office Tower, the hotel dominates the skyline of this upmarket Jakarta suburb. Surrounded by prestigious housing complexes and internationally renowned schools, InterContinental Jakarta Pondok Indah is located just minutes away from the Robert Trent Jones Jr designed Pondok Indah Golf Course and the Pondok Indah Water Park.**Your day to day**:- Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers - Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance - Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently - Recommend or initiate any HR elated actions where needed - Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Responsible Business - Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements. Maintain relations with outside contacts - Act as public relations representative to raise awareness of hotel and brand in local community - Drive team member involvement in community organisations, activities and businesses - Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint - Perform other duties as assigned. May also serve as manager on duty Guest Experience - Interact with guests and outside contacts including,, current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members - Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities Financial - Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability - Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty Accountabilities This is the top Maintenance/Engineering job in a hotel which may include one or more food or beverage outlets, and/or meeting space or catering/convention facilities. May supervise a small maintenance staff.**What we need from you**:- Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration - Three years' F&B management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience - Type and level of experience required may vary slightly based on size and complexity.Job Reference: EMEAA37398
