Ecommerce/Marketplace Manager

**Key Responsibilities**:- ** Marketplace Management**:- Manage and optimize product listings on major e-commerce platforms (Tokopedia, Shopee, Lazada, Bukalapak, etc.).- Monitor and analyze marketplace performance metrics to identify growth opportunities and areas for improvement.- Develop and implement promotional strategies to increase product visibility and sales.- Ensure product listings are accurate, engaging, and optimized for search and conversion.- ** E-commerce Strategy**:- Develop and execute comprehensive e-commerce strategies to drive sales growth.- Collaborate with marketing, sales, and product teams to align e-commerce activities with overall business objectives.- Analyze market trends and competitor activities to stay ahead of industry developments.- Identify and implement new opportunities for e-commerce expansion.- ** Customer Experience**:- Ensure a seamless and positive customer experience across all online channels.- Manage customer reviews and feedback to improve product offerings and service quality.- Handle customer inquiries and resolve issues promptly and effectively.- ** Performance Analytics**:- Track and report on key performance indicators (KPIs) to measure the success of e-commerce initiatives.- Use data-driven insights to make informed decisions and optimize strategies.- Provide regular reports to senior management on e-commerce performance and growth opportunities.**Qualifications**:- Bachelors degree in Business, Marketing, E-commerce, or related field.- Minimum of 3-5 years of experience in e-commerce or marketplace management.- Proven track record of driving sales growth on e-commerce platforms.- Strong understanding of the Indonesian e-commerce landscape.- Excellent analytical skills with the ability to interpret data and make strategic recommendations.- Proficient in using e-commerce tools and platforms.- Exceptional organizational and project management skills.- Strong communication and interpersonal skills.- Fluent in Bahasa Indonesia and English.