We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.**IT Skills and Experience**- Desired Experience:- Computer OS/Peripherals troubleshooting- Handling Different PC Operating Systems ( Windows 7/8 and 10)- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)- Basic knowledge of SOE and group policies- Printer support- Good knowledge of MS Office tools installation & troubleshooting- Excellent customer service and people skills- Field experience supporting a variety of technologies and services- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure**Personal Attributes**:- Excellent End-user computing skills.- Good knowledge of Infrastructure support.- Strong analytical and problem-solving capabilities- Well-organized and extremely detail-oriented- Strong customer service ethic and great communication skills, both oral and written- Passionate about delivering quality no matter what you are doing- Can work both independently and in a collaborative team-oriented environment- A self-starter, motivated to push the limits and think outside of the box- Fondness for solutions that are simple, elegant, and effective- Ability to work with and maintain confidential informationIn-depth knowledge of:- Windows OS (e.g. XP, Vista, Windows 7, 10)- PC Laptop hardware- PC Laptop peripherals, including printers- Mobile devicesBasic knowledge of:- Active Directory- Exchange- Apple OS- SCCM**IT Qualifications**At least two of the following:- PC Laptop OEM Maintenance Certification- CompTIA A+ Certification- Microsoft Certified IT Professional (MCITP) certification in the desktop area- Microsoft Office Specialist (MOS) Certification**Experience in a similar role**- 2+ year of relevant experience.**What next?
