Customer Support Specialist

We are looking for a hustler, a doer, and a professional team player to join our vibrant company, Hubster. You will perform and work in collaboration under the Customer Support Team to do a range of tasks including providing support to customers in an effort to minimize the disruption of operations and mainting high level of customer satisfactions.
What you will do
Deliver best-in-class support service to our customers
Troubleshoot and resolve customer inquiries over the phone and assign unresolved tickets to on-site customer support
Schedule set-ups with customer and assign tickets to on-site technicians
Keep up-to-date on product offerings and the latest technology in order to provide relevant solutions to help our customers
Represent our brand by appearing professional in front of clients
Maintain high customer satisfaction by meeting strict KPI (Key Performance Index) set by management

What you will need
Bachelor Degree, preferably in a communications field if no relevant work experience
1-2 years of relevant experience in customer service or hospitality fields
Ability to communicate in Indonesian and English is a MUST
Ability to be flexible in work schedule including being punctual and able to work extended hours as needed.
Experience with both Windows and Mac platforms
Proactive and resourceful when problem-solving, with a general curiosity to learn
Ability to stay professional in a stressful work environment
Ability to take initiative in a constantly-changing work environment (be an owner)
Great team player and proven communication skills
Experience with Excel and other data analysis tools is useful but not essential