Customer Support Representative

RESPONSIBILITIES:- Provide accurate and timely information about our products, services, and policies.- Assist customers in resolving issues, complaints, or technical problems with empathy and efficiency.- Record and document customer interactions, inquiries, and resolutions accurately in our CRM system.- Escalate complex issues to the appropriate team or department for further resolution.- Identify opportunities for process improvement and share customer feedback with the relevant teams.- Maintain a deep understanding of our products and services to assist customers effectively.- Strive to meet or exceed established customer service and performance targets.- Collaborate with colleagues and team members to provide seamless customer support.- Stay up-to-date with industry trends, product updates, and company announcements.QUALIFICATIONS:- Bachelor's degree in IT, Healthcare Informatics, or related field preferred.- Proven experience in a customer support or service role.- Strong communication skills, both verbal and written.- Excellent problem-solving and critical-thinking abilities.- Ability to remain calm and professional in high-pressure situations.- Empathy and patience in dealing with customer inquiries and concerns.- Familiarity with customer service software and CRM systems is a plus.- Adaptability and willingness to learn new tools and technologies.- Customer-centric mindset and a commitment to delivering exceptional service.- Basic knowledge of the company's products or services.- Flexibility to work various shifts, including evenings and weekends, if requiredJenis Pekerjaan: Penuh Waktu, Kontrak