Customer Support (Mekari Talenta)

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.**Job descriptions**- Ensure user satisfaction through feedback and solution- Inform users in case of website maintenance or any problems occurred- Collaborate with internal team to handle complaints and other inquiries- Analyze client's HR policies- Adjust product feature and implement them per client's request**Requirements**:- **1 year of related working experience as a Payroll / Compensation Benefit**. Fresh graduates from Accounting / Mathematics are also welcome.- Good payroll knowledge is a must.- People-oriented, proactive, and communicative.- Good analytical, logical, and problem-solving skills.- Good personality and emphatic.**Required Skills**:- Persuasion and Negotiation- Chat Support- Customer Service- Typing- Communication Skills- Taxation- Willing to independently learn online and offline- Fast adaptation**Working Arrangement: Hybrid**- Don't forget to check our Recruitment FAQ at- **bit.ly/RecruitmentFAQ-Mekari** (ENG) or- **bit.ly/RekrutmenMekari-FAQ** (INA) to find the answers to commonly-asked questions regarding our recruitment process.- We wish you the best. Hope to see you around soon!