Customer Support Agent

Department- B2B- Job posted on- May 03, 2024- Employee Type- Full-time- Experience range (Years)- 1 year - 3 years**Customer Support Agent****ABOUT AYOCONNECT**Founded in 2016, Ayoconnect is Southeast Asia's largest Open Finance API platform. The company is building full stack solutions with the mission to power the leading companies of today and tech unicorns of tomorrow. Its simple but powerful payment stack, banking stack, and data stack help companies of all sizes to move forward quickly and launch banking and payment services in weeks.Ayoconnect's technology solutions are trusted by more than 200 clients, including leading financial institutions and tech companies such as Bank BRI, Bank Mandiri, DANA and Bukalapak.Headquartered in Jakarta, Indonesia, the company is backed by some of the world's most respected VC firms including Tiger Global, PayU, SIG, BRI Ventures, and Mandiri Capital.**ROLES & RESPONSIBILITIES**- Monitoring transactions in general from Biller side then coordinate with CS Team to inform Clients if anomalies happened- Monitoring Top 20 Revenue contributors regarding the transactions- Monitoring negative margin products and do coordination with Sales and Supply team- Open and close product based on information from Billers and find backup Billers (and do coordination with Supply team)**KEY QUALIFICATIONS**- 2 years working experience in e-commerce and digital companies- Experience with omni channel dashboard (Zendesk & freshdesk, etc.) and backend dashboard- Able to work in a team and able to communicate with related stakeholders- Experienced in daily work and special projects- Pro-active, creative, effective, efficient and focused at work- Able to analyse and provide feedback**For more details about our company, please refer to our **Company Handbook