**Description**:SabiKerja is a curated headhunter agency based in Jakarta that is well-known as a one-stop talent solution in which we connect curated quality talent with the institution or company that partners with us.We represent our client that Software-as-a-Service (SaaS) company that specializes in delivering innovative finance solutions to businesses of all sizes. With a dedicated focus on financial management, their cutting-edge software platform enables organizations to streamline their financial processes, enhance decision-making capabilities, and achieve greater operational efficiency.**Key Responsibilities**:- Serve as the primary point of contact for assigned customers, building strong relationships and understanding their unique needs.- Proactively engage with customers to ensure they are maximizing the value of the IT SaaS solution.- Conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for improvement.- Collaborate with cross-functional teams to address customer concerns and provide timely resolutions.- Advocate for customers internally, ensuring their feedback is heard and incorporated into product development and enhancements.- Identify upsell and expansion opportunities within the customer base and work closely with the sales team to drive revenue growth.- Provide training and onboarding support to new customers, ensuring a smooth transition and successful adoption of the IT SaaS solution.- Monitor customer health metrics and proactively address any red flags to prevent churn.- Stay up-to-date on industry trends and best practices to provide strategic guidance and recommendations to customers.**Qualifications**:- Bachelor's degree in a relevant field (business, IT, or similar).- Minimum of 3 years of experience in a customer-facing role, preferably as a Customer Success Manager in the IT SaaS industry.- Proven track record of driving customer success and achieving retention and expansion targets.- Strong communication and interpersonal skills to effectively engage with customers and internal stakeholders.- Excellent problem-solving and analytical abilities to identify and address customer challenges.- Technical aptitude and ability to understand complex IT SaaS solutions.- Passion for delivering exceptional customer service and ensuring customer satisfaction.- Ability to work independently and manage multiple customer accounts simultaneously.
