Customer Success Lead

Job Description:
Your daily routine will be:


Collaborate with the marketing team in developing product guidelines that focus on communicating product value propositions and saving customers who are at risk of moving to competitors. Create a policy to increase the conversion rate of leads, and how the admissions team should manage and prioritize their leads. Collaborate with Marketing, Product, and Sales to identify the key moments of the product’s customer journey and interaction to drive improvements in retention. Create policies to improve customer satisfaction and experience with our products, based on an analysis of satisfaction and problems experienced by customers. Design a retention strategy, based on the product strategy and competitive landscape, to increase the retention rate of each product (offline-online). Suggesting improvements to the existing products and services provided. Starting from administration, prices, payment methods, agreements and others. Coordinate and collaborate closely with the product, and sales to develop pricing schemes to reduce customer churn. Identify price bundles or discount strategies to deal with price competition. Present monthly analysis of customer success team performance reports. Minimum Qualifications:
You must:


Have bachelor’s degree preferably in business management or other related disciplines. Have 3+ years of experience in the area of customer engagement/experience, customer support/services, or any related area. A quality focus and result oriented person Have strategic & critical thinking Good in planning and organization A great people developer