Customer Service Staff

6,500,000 IDR ~ 8,000,000 IDR- Cikarang- Education: Min. Diploma Degree in any major- Language: English Communicative Level- Min. 2 years as Customer Service or related position- Having a good telephone etiquette- Domicile in Cikarang will be preferred/be willing to work in Cikarang area- =================================================- Subject: (WEBSITE ENTRY) Position Name/Job ID- =================================================**About work**????????**:Deal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationsSet up new customer accountsOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers' accountsKeep records of customer interactions and transactionsRecord details of inquiries, comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal departmentsFollow up on customer interactionsProvide feedback on the efficiency of the customer service process**Salary**6,500,000 IDR ~ 8,000,000 IDR**Work Location**Cikarang**Requirement**- Education: Min. Diploma Degree in any major- Language: English Communicative Level- Min. 2 years as Customer Service or related position- Having a good telephone etiquette- Domicile in Cikarang will be preferred/be willing to work in Cikarang area- =================================================- Subject: (WEBSITE ENTRY) Position Name/Job ID- =================================================**English Level**Communicative**Other Language**None**Benefit**THRBPJSMealTransportation