Customer Service Officer

Job Description:Provide accurate, valid and complete information by using the right methods/tools.Handle complaints, provide a good solutions and alternatives within the time limits and follow up to ensure resolution via phone, email, whatsapp, Livechat, Etc Maintain a positive, empathetic and professional attitude towards customers at all times.Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Make a report claim and report all data inbound/outbound, email, Livechat, Social Media. etc, To Supervisor and Manager.Requirements:Min. Bachelor Degree, preferable from reputable UniversityAt least 1 years of working experience as a Customer Support Specialist or similar CS roleFamiliarity with IoT, High-Tech, & E-commerce is a plusExperience using help desk software and remote support toolsExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough cases and has Strong Customer Orientation Skills