Customer Service Manager

DESKRIPSI PEKERJAAN Overview:Our client is Japanese company who has business in printer industry.?Requirements:Minimum graduated from Bachelor Degree preferably in Business Administration Major or similar.Has at least 5 years experiences in Business Management and customer services.Willing to be placed in South Jakarta.Business level of English.Job descriptions:Provides leadership to Customer Support Department by achieving operational efficiency, securing customer loyalty and generating service business at a reasonable cost.Responsible in the overall management of a national service partner network, technical support, customer contact center, spare parts management.Leads the transformation of CS to include B2B best practices while at the same time preserving Walk-in expertise and reliability.Drives ways to increase the quality & efficiency of customer support through process improvements and policy formulation.Ensure agreed contractual obligations with customers in terms of delivery are met.Create and deliver service product offering to customers. The objective is to be more competitive in the market, in terms of variety product packages to customers with the perception of value for money and taking into consideration product business interest.