Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill's animal nutrition and health business, where we improve lives through better nutrition. Our team researches, innovates and creates solutions that deliver healthy results for our customers.Job Purpose and ImpactThe Customer Service Manager is responsible for providing an exceptional level of customer support, ensuring professional, accurate, and timely processing of customer-facing transactions. In this role, you will lead, advise and make decision on all major customer service activities for this team with a short/mid-term outlook. Key AccountabilitiesCoordinates and may assist more junior team members in executing a subset of customer service activities for multiple site operationProvides support and feedback to definition of improvement projects and commitments requiring a thorough understanding of customer service practices and procedures for a team of customer service executivesSupervises and maintains relationships with supply chain planning, plant operations, finance, procurement/strategic sourcing, transportation & logistics and sales departments to fulfill complex orders, resolve any scheduling challenges, and sustain key supply chain model inputsContributes to the development of the overall process for customer complaint managementPartners with team members in deciding which tools/systems are appropriate to use for specific customer service environments.Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.Other duties as assigned QualificationsMinimum QualificationsBachelor's degree in a related field or equivalent experienceMinimum of seven years of related work experience in the manufacturing environment, preferably in customer relation or supply chain and in a previous manager positionCustomer oriented, highly organized and attention to detailsProfessional communication skills, able to work cross-functionally to drive business and customer developmentExposure in managing projectsSelf-starter and ability to work on own initiative and in teamStrong ERP system/platform knowledge i.e SAPCargill highly encourages vaccinations but does not mandate at this time. Upon hire, you will be asked to provide your vaccination status, and if unvaccinated or if you choose not to disclose, you would be expected to follow Cargill's safety protocols for unvaccinated employees (i.e., mask mandates, and social distancing).Equal Opportunity Employer, including Disability/Vet.
