Customer Service - Live Socmed

Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.Educate consumers and partners on products, promotional campaigns, as well as troubleshooting when they have difficulties.- To resolve consumers and partners problems quickly and effectively with empathy and care.**Minimum Qualifications**:- Min D3/S1 any major With GPA 2,75- Clear Articulation and good communication in Bahasa- Experience in customer service area- Experience in sales area- Typing skill with WPM 50 & Accuracy 90%- Sense Of Empathy- Vaccinated min 2 Dose- Energetic and agile- Min. Fresh graduate and max 2 years in the same position (entry level)- Attention to detail, able to use MS Excel/Google Sheet with intermediate formulizing skill.- Adaptive with dynamic changes- Able to speak English with minimum passive communicationJenis Pekerjaan: Penuh Waktu, Kontrak, Fresh GradGaji: Rp5.000.000 - Rp5.100.000 per bulanAbility to Commute/Relocate:- Jakarta: Reliably commute or planning to relocate before starting work (Diwajibkan)