Customer Service French

Listen actively to customer inquiries and concernsProvide accurate and helpful information.Identify and assess customer needs and issues.Develop a deep understanding of the company's products or services to provide accurate information.Follow up with customers to ensure their issues have been resolved to their satisfaction.Escalated the ticket to Team Leader.Max. age hired 35 years oldFluent speaking and writing French, also EnglishAt least possess associate degree (all majors)Have 1 year of customer service experience, and have received service soft skills trainingTyping speed 50 words/minGood communication and listening skillHave the ability of computer operating properlyFamiliar in e-commerce customer behaviour and business, at least have experience using e-commerce platform as buyer and seller onceWilling to work with shifting in Yogyakarta