Customer Service Executive

**RESPONSIBILITIES**:- Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure.- Handle the Customer's inquiry.- Analyse and investigate the problem/barrier occurred in the transaction process.- Process and monitor orders.- Handling the after-sales inquiries in accordance to after sales requirement and procedure.- Manage the after-sales evaluation on timely manner, and follow up the adverse evaluation within two working days.- Record and promptly follow up the after-sales problems by liaising with relevant Department/function according to each complaint.- Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make list and analyze the feedback in after-sales service. According to the data and information, Customer Service Executive shall report to the Customer Service Manager to ensure the quality if pre-sales services.- Maintain communication and provide necessary information on the delivery process to the Customer.- Regularly send the promotion messages to old customer based on actual store contents.- Make list and analysis regarding the problem and improvement on the methods in Customer relationship and provide constructive feedback for improvement to the Customer Service Manager.- Customer relationship management.- Social Media management and customer engagement.- Promotion product by doing live streaming**REQUIREMENTS**:- Preferable at least 1 year of e-commerce customer service or offline sales experience;- Excellent fresh graduates are welcomed;- Good communication skills - verbal and written, listening skills;- Attention to detail and accuracy;- Familiar with the basic process and basic knowledge of shopping platform;- Adaptability, initiative, and stress tolerance;- **Must be able to speak English actively;**:- **Willing to work in shifting;**:- **Willing to be placed in Cikarang area.****Job Type**: Contract**Salary**: Rp4,800,000 - Rp5,000,000 per monthAbility to commute/relocate:- Cikarang: Reliably commute or planning to relocate before starting work (required)**Education**:- D1-D4 (preferred)**Experience**:- Customer Service: 1 year (required)**Language**:- English (required)