Customer Service English Speaker (E-Commerce)

Requirements:- Preferably min 6 months in customer service, E-commerce platform, Complaint Resolution, customer service, after-sales consulting related work experience ,Fresh graduates are welcome to apply.- Min. bachelor's degree and above.- Proficient in required language (Speak, Read and Write)- English and/ or Native Language ; (Native language have ability to read and write English)- Good customer service, multi-tasking and problem-solving skills. Strong attention to details.- Working knowledge on Ms. Office. Fast typing speed.- A good team player with willingness to learn and drive to achieve.- Willing to work in shifting schedule.- Willing to work from office in Yogyakarta.- Available to join immediately.**Responsibilities**:1) Coordinates with relevant stakeholder to validate complaints and evaluate options to remedy these complaints.2) Reviews the underlying facts of the complaint, determines an appropriate solution, and response to the customer on timely manner.3) Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints.4) Exercises a large degree individual discretion and judgement.5) Tracks complaints and makes recommendations to management designed to reduce the number of complaints.This position will be full WFO in Yogyakarta.**Job Types**: Full-time, Fresh graduateApplication Question(s):- Are you available to join immediately?**Education**:- S1 (preferred)**Experience**:- Customer Service: 1 year (preferred)**Language**:- English (required)Application Deadline: 05/31/2024