Customer Relation Head (Medan)

Develop customer-related strategies and programs (customer service, service quality, customer relations, and service culture).- Perform service recovery for complaints that occur by follow up on complaints to the relevant departments and ensure that they are resolved.- Customer surveys which include distribution forms and data from customers, data analysis, and distribution of survey results to interested parties- Conduct program socialization and monitoring of the implementation of all customer relationship concepts in branches and in the Head Office.- Requirements :_- Fresh Graduate or having experience in the customer service or related field.- Good communication skills- Able to speak English- Professional look- Placement in Medan**Mari berkarir bersama kami**:Pastikan lowongan yang anda lamar sesuai dengan kriteria yang anda inginkan, dan sesuai dengan minat, bakat dan pengalaman anda.