Customer Experience Representative

We are honored to be the first company that have renewed an upgraded our EDGE certification in our industry worldwide. Now we are one of only 2 companies in the world, to be globally certified by EDGE at MOVE level, the world's leading business certification standard for gender equality in the workplace.We are continuously seeking ways to foster a workplace where all our colleagues feel they have equal chances to succeed (the Gender Equality certification is one step of our diversity and inclusion journey).Diversity is the range of human differences, including but not limited to race, ethnicity, gender, gender identity, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.Diversity focuses on the differences, while inclusion is the deliberate act of welcoming diversity and creating an environment where all different kinds of people can thrive and succeed.This function will be reporting to the Senior Customer Experience Manager who is based in Indonesia and will be based at Cileungsi factory.**Key Responsibilities**:Monitoring daily billing reportCoordinating e-faktur pajak with respective tax teamCollecting/Printing/Sorting/Matching up required document for invoice document bundlingCoordinating Invoice and other required docs with bank partners for export servicesDigital Invoice submission to customer portal**We value**:Bachelor Degree/Diploma in Administration and equivalent minimum 1-2 years of experience in Customer Care/Billing areaHaving continuous improvement & growth mindsetOrganized, analytical, and meticulousDetailed personHaving high endurance and teamwork player**We offer**:Join a talented, dynamic and diverse team and working environment. We are passionate about people, cultures, trends, brands.A global and diverse working environmentHighly dynamic and multicultural company