Customer Excellence Specialist

**Who We Are**:Virgo is a digital money with a mission to create financial inclusion for all. Virgo sets you free from the complexity of managing your finances and helps you to reach your financial goals through a reliable and secure system.People at Virgo, called Spica, embrace dreaming big with small steps. We value humility, open collaboration, and integrity and believe that by working together in harmony, we can reach the same goal to better serve our users.Join us in our mission to reimagine the financial industry in Indonesia.**What You Will Do**- Resolve customer enquiries, request and complains to be executed- Keep self and the team accountable to provide all customers with an outstanding customer experience (being defined as providing accurate solution in the shortest time possible while maintaining excellent customer-obsessed attitude)- Act as a link between the team and Product/Tech department to identify and analyze roots of problems & potential problems, and develop long-term permanent solutions using all data, SOP and script provided (not just a quick-fix)- Work with customer service management to ensure customer satisfaction being delivered- Compile customer service reports, overall customer satisfaction**What You Will Need**- 1+ years of relevant work experience in a fast-paced environment (consulting or tech company or fintech)- Diploma or bachelor degree with GPA 3.00- Able to perform an independent work capacity- Willing to work in shifting schedule - 24/7 operations- Strong communication skills and fluent English is a big plus- Fit-in with fast paced work environment- Passionate with customer service sectors : includes able giving solution, showing empathy, fast response and sincere during talking with customersHz0ZyKWGya