Customer Care RepresentativeAt Hempel, we believe in hard work, a fun environment, and the kind of creativity & innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire! As a Customer Care Representative, you will provide premium, end-to-end service on order processing, customer support activities for Hempel Customers aligned with Hempel's e-Convention policies & standard operating procedures.Here's some of the other things you can look forward to- Customer Experience - serving as the point of contact between Hempel Customers & Hempel internal stakeholders (Sales, Supply Chain, Finance & Technical Services), exceeding Customer expectations.- End to end management of sales order processing to order fulfillment- Strong compliance focus in all financial transactions aligned to Hempel standard operating procedures.- Process and manage all kinds of purchase orders & inquiries professionally- E-commerce MyHempel order handling & communicate to Customers incase of variance.- Ability to train & onboard new prospect Customers to MyHempel platforms or re-route them through Distributors- Providing quick, accurate, and comprehensive responses to customers & prospects on both general/specific inquiries on order/invoicing fulfillment & Hempel's products/services is a key responsibility- Execute sales orders, invoicing and managing any credit notes/debit notes and product returns with customers in the most prompt, fast, and efficient manner- Adopt & follow best practices for post-sales documentation- Coordinate supplies with customers, customer's appointed agents, Associates & supply chain to meet customers delivery requirements- Promptly record all stock non-availability during inquiries & short supplies by associates & supply chain for analysis and improvement on stock availability- Assist Sales Team in any ad-hoc after-sales administrative matters-- Work closely with customer complaints to ensure competent & and timely response on customer claims- Ability to multi-task and navigate multiple, different workstreams and tools- Effective & good communication with customers, sales team, associates & supply chain to increase accuracy- Ability to work independently with limited supervision. Exhibit patience during complex customer issues, Maintains composure across a variety of customer and peer interactionsWhat do you need to be successful in this role?- Graduate & experience in commercially driven customer care at least (3-5years)- Service Orientation, finding a balance between Organization and customer's needs- Experience in busy customer service - B2B environment- Experience in standard operating procedures- Experience in using ERP -systems (Microsoft Dynamics AX, D365 - preferred.)- Proficiency with standard MS Office programs- Experience with CRM / ERP systems- Fluency in the English language with excellent verbal, reading, writing, and comprehension skills- Additional language skill - preferred (Bahasa, Vietnamese, Mandarin)Sounds like a match?More about HempelAt Hempel, you'll join a team of passionate and motivated individuals and become part of a global family with over almost 7,000 colleagues around the world. We know that diversity brings strength to the workplace, and we're dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.With offices and production sites in 80+ countries, you'll get plenty of chances for international exposure and career advancement. Whether you're just starting out or ready to take your career to the next level, Hempel has something to offer. Get ready to be inspired by a company that truly cares about its employees and their professional growth. Come be a part of Hempel's mission to shape a brighter future with sustain-able coating solutions and unleash your full potential!At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.Application due2023-09-23Seniority LevelAssociateJob FunctionsCustomer ServiceIndustryChemicals- Across the globe, Hempel's coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining b
