Customer Care Advisor

Great that you're thinking about a career with BSI!Job Qualification:1. Education : Minimum Diploma (DIII) bachelor degree in Administration, Management, Economic, Accounting or relevant Faculty.2. Working experience:- Minimum 3 years as staff in operation in various industries- Minimum 3 years as planner or back office in operation in Certification Body.3. Technical qualification:- Have knowledge process in certification body from input to output- Have knowledge several scheme requirements e.g : Quality Management System, Environmental Management System etc4. Other qualification:- Language: English, verbal and written- Verbal communication as well as written communication skill- Able to manage fatigue, emotional and multi-taskingMain Role:- Responsible to manage base load in order achieving revenue based on target BSI Assurance by Delivery Management and War Room- Understanding client's needs and deliver service to client with satisfactory in line with integrity, BSI vision and value.- Arrange/assign client manager in accordance with global procedures, qualification of auditors and agreement with clients- Communicate with client verbal and written to process arrangement audit & response inquiry from internal and external client- Input and maintain database in SAP & PG e.g : making assignment audit for client manager, create CRN & SMO, update change of client's information etc- Provide travel and accommodation for client manager to logistic officerOur Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.