Customer Care Account

**About the Role**As a Customer Care Executive, you will ensure a hassle-free experience for new customers and turning them into official co-owners. You have an in-depth understanding to explain Tiara Hana's agreements in a warm, friendly & trustworthy manner in efforts to develop strong customer success.**What you will do**- Welcome all customers with genuine, and friendly enthusiasm over the chat & phone, communicate clearly.- Schedule agreement signing and inform the schedule to the customer via chat and/or call.- Share more opportunity that suit with our customer needs and help them to spread their investment portfolio to more different destinations.- Ensure a timely process of payment collection & document collection.- Do the upselling for the existing customer.**What will you need**- High school diploma or equivalent (Bachelor's degree preferred).- Proven experience in a customer-facing role, ideally in customer service, sales, or a related field.- Strong verbal and written communication skills with the ability to explain complex terms in a simple and clear manner, in both English and Indonesian.- Excellent interpersonal skills, patience, and empathy when dealing with customer inquiries and concerns.**Salary**: Rp4,000,000 - Rp6,500,000 per monthApplication Question(s):- What is your last/current salary?- What is your expected salary?- Have you ever handled agreement signing?- Have you ever handled documents or payment collection?- Do you have any experience in selling?**Language**:- English (required)Application Deadline: 10/20/2023