Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Workstation assistance In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
As much as we care about our business, we also care for every one of our employees' wellness. To keep you happy at work, we provide a range of self-help services and facilities that you can use at any moment.
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
This job post is managed by Online
Skills Lead Generation
B2B Marketing
Data Mining
CRM
Email Marketing
Data Analytics
Customer Relationship Management
Digital Campaign
Job description for CRM Specialist at Pt Wowrack Indonesia Wowrack Indonesia is reliable and professional in providing the best Cloud, Managed Service, and Connectivity solutions for over 10 years. Our data centers have spread throughout the world, like Seattle in USA, Jakarta and Surabaya in Indonesia, Singapore, Hong Kong, Buffalo New York, and Dallas Texas, enabling us to deliver top-notch services to our clients worldwide.
CRM Specialist will be responsible to maximizing the efficiency of our CRM tools and analyze data to tweak multifaceted communications programs design to drive sales.
Job Descriptions
Supporting the Wowrack's brand awareness and lead generation effort by developing and implementing email marketing strategy triggered across customer life-cycle
Executing data mining requests that deliver database insights & monetization opportunities
Analyzing existing customer behaviors to identify opportunities to increase retention and loyalty
Support the implementation of automated journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers
Design, build, and refine workflows using the company platform that supports internal and external digital campaigns and ongoing requests from the business
Customizing and pulling marketing reports from the CRM and analyzing them to determine the customer trends the business should respond to
Qualification
Bachelor degree in any major
2+ years of experience in managing CRM software (Zoho CRM is preferred)
Able to collect, analyze, and visualize CRM data and customer journeys
Proven experience in developing and implementing customer strategies and excellent knowledge of customer database systems
Comfortable with writing, speaking, and presenting in English
Exceptional quantitative/analytical skills and ability to relate results to business objectives
Experience in B2B businesses is a plus
Willing to relocate to Surabaya
What We Can Offer
Competitive salary package
Flexible work culture to integrate work with personal life
Training, certification, and development opportunity
Information Technology and Services 51 - 200 employees
Wowrack Indonesia is an Information Technology and Service Company. Our services include Cloud Services, Datacenter, Colocation, Managed Services, System Integrators, Security, Data Backup, Bandwidth Delivery, and Internet Service Providers.
Wowrack Indonesia has accommodated more than 400 clients and manage customers throughout the Asia Pacific region.
Office address Jl. Genteng Kali No. 8 Kota Surabaya, Jawa Timur 60275
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