Live Play Mobile is disrupting social gaming with a new type of mobile experience. With global operations in San Francisco, Los Angeles and Kiev, Ukraine, we are a team of gaming veterans, and technology rockstars who think about games differently. We combine the latest live video streaming technology, world class game design, and best-in best-in-class social features into a mobile entertainment experience like no other.- Review real-time chat room messages to prevent chat abuse, inappropriate behaviour, or fraudulent activity, to keep the chat clean and friendly according to the company policies.- Strict enforcement of the company's terms of service as it relates to chat room behaviour.- Assist players in resolving basic issues via company-provided support channels and ensure they receive outstanding service. Investigate and resolve basic level customer support requests.- Escalate complex problems to the appropriate manager when needed;- Be able to identify problems and create new templates for recurring ones;- Provide basic customer support across app reviews on Google Play Store and Itunes, social media inbox messages, and other channels as required;- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards.- Provide analysis, trends and insights to senior management to improve the overall player experience and provide recommendations for process, policy and product improvements- Consistently meet performance targets set by management.**Requirements**:- Advanced English (verbal and written) is a must;- Experience in customer support, dealing with real customer issues for a consumer- mobile product;- Previous experience with Zendesk, ZohoDesk is a big plus;- Ability to work in a high-paced, dynamic environment;- Highly developed problem-solving and communication skills.**Benefits**- Be part of the team that makes the next blockbuster mobile games- Collab with the most experienced and driven minds in the games industry- Gain a competitive salary and family health benefits packages- Enjoy complimentary lunch service - our kitchen is well stocked with more coffee than you can handle- Live in the heart of Jakarta, the capital of Southeast Asia- Work with a multicultural team based in Indonesia and Europe- Paid Holidays 12 in first year, then 24 in second
