Job Function: Software & Cloud Services The role:Professional Services:- Collaborating with the wider team to drive initiatives and client projects forward.- Participating in pre-sale activities to gather client requirements and propose tailored solutions.- Assisting in the creation of client project proposals.- Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on:- OneDrive and SharePoint- Exchange Online- Identity and Security- Microsoft Endpoint Manager- Mailbox Migration O365- Infrastructure Integration- Enterprise Mobility Assessment- MS Teams Rollout- Security Mobility Management- Backups (preferably Mettalic)- Evaluating existing on-premises and/or cloud-based solutions to map out future directions.- Analysing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services.- Taking the lead on exciting client projects and coordinating teams to achieve project milestones.- Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients.- Comfortable engaging in consulting scenarios, both with clients and internally.- Ability to contribute expertise and insights during pre-sales activities.Support Services:- Provide level-2 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues.- ?variety of Exchange Online and/or current Outlook, SharePoint, Teams- Good PowerShell knowledge. Ideally some experience in Power Automate/PowerApps- Good knowledge of M365 Security & Compliance Features and Authentication protocols.- Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory).- Collaborate with Level 1 and Level 3 support teams to ensure timely resolution of issues and adherence to SLAs.What we need to see from you:- At least 4 years of prior experience working with Microsoft 365, encompassing Teams, Exchange Online, Office 365, Enterprise Mobility & Security, Conditional Access, and related areas within the Power Platform.- Minimum 5 years' experience with endpoint solutions (Intune)- Strong command of PowerShell, capable of scripting to simplify administrative and deployment tasks.- Familiarity with PKI (Public Key Infrastructure) and certificate management.- Fundamental grasp of enterprise network architectures and security principles.- Proficient in troubleshooting and resolving issues related to Microsoft technologies.- Thorough understanding of Active Directory and Azure AD Identity models, with the ability to provide recommendations tailored to client requirements.- Experience with essential infrastructure components such as DNS, DHCP, AD (Active Directory), GPO (Group Policy Objects), and Windows Server environments.- Ability to document high-level solution designs and create detailed as-built and as-configured documentation.- Microsoft and/or relevant vendor certifications.Support Services:- Experience and desire to work in a multicultural team and environment.- Strong problem-solving skills and ability to troubleshoot technical issues.- Good oral and written communication skills in the desired language(s).- Drive customer communication during critical events- ?Obtain and maintain vendor certifications. Minimum of 5 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740- Have an ITIL V4 Foundation or higher certification.- ?More than 4 years relevant experience in a customer/end user facing technology support function.- Minimum of 3-4 years of experience in designing and building M365 solutions.- Bachelor's degree in computer science, Information Technology, or related field preferred.- Solid understanding of cloud computing concepts, architectures, and best practices.Why SoftwareOne?:Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.
