Community Specialist

**Your Duties**- Provide solutions to customer service on ad-hoc driver related matters.- Monitor performance of drivers within the platform ensuring high performance and report it to the Manager in Charge.- Conduct training to drivers to ensure knowledge transfer of the company's vision and strength.- Assist to provide solutions to drivers on ad-hoc driver related matters.- Ensure smooth Operation for Driver's Centre- Establish collaborations and partnerships focusing on driver's benefit- Assist with the execution of marketing campaigns with collaborative partners and clients with the support of drivers- Assist in investigation and resolution of issues from Driver and Passenger.- Assist driver in the case of an incident or accident on the road.- Taking on the role of an intermediary when there is intimidation (or a similar case) between the driver and third parties.- Disseminating any important messages or information to drivers and related **stakeholders****Requirements**:- Locals who understand the local situation (culture, social, and politics)- Minimum 2 years of primary experience in the operations management or related fields (preferable ride hailing)- Strong communication, negotiation skills and IT literacy- Proficient in oral and written English.- Excellent computer skills (Microsoft office/ google workspace) & people management- Bachelor degree (any major).- Possess personal traits: friendly, mature, humble, honest, meticulous; self-starter; able ability to performed well in a fast paced environment**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.