Community Specialist

Maintain and grow the community in social media.
Serve customers by resolving complaints, provide appropriate solutions within the time limits and follow up to ensure resolution.
Prepare reports by collecting and analyzing customer information.
Effectively manage large amounts of incoming inquiry.
Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Requirements:
Bachelor's degree in Communication, Marketing, Business, or related.
Excellent communication skills in English (Business level), Japanese is a plus.
Problem solving and information analysis skills.
Social media management skills, i.e. Facebook, Twitter, Instagram.
Familiarity with Microsoft Word, Excel, Powerpoint.
Ability to multi-task, prioritize, and manage time effectively.
Well organize, discipline, and high initiative.
Have knowledge in ticketing system and Japanese culture is a plus.
Have knowledge in digital marketing, blogging, SEO, SEM and Ads