Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.**Job Descriptions**:- Developing and implementing effective debt recovery strategies to maximize collections and minimize bad debts. This may involve analyzing data, identifying patterns, and creating action plans to improve the collection process.- Leading and managing a team of collection agents or debt collectors. Providing guidance, training, and support to ensure the team's success in achieving collection targets.- Monitoring the performance of collection agents and the overall team, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary.- Overseeing and ensuring professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes.- Ensuring compliance with relevant debt collection laws, regulations, and company policies. This involves staying updated on any changes to regulations that may impact debt collection practices.- Preparing regular reports on the status of collections, progress towards targets, and other relevant metrics for management review.- Engaging in negotiations with customers or clients to reach mutually agreeable repayment plans or settlements.- Managing customer relationships and addressing any complaints or concerns related to the debt collection process.- Identifying and assessing potential risks related to outstanding debts, and collaborating with other departments (e.g., credit risk management) to mitigate risks effectively.- Identifying areas for process improvement and implementing best practices to enhance the efficiency and effectiveness of the debt collection process.- Monitoring the budget allocated for the collection department and ensuring resources are utilized optimally.**Requirements/Qualifications**:- 5+ years experience as Collection in consumer loans.- 3+ years experience to lead a team.- Excellent communication and interpersonal skills.- Strong leadership skills and ability to manage and develop a team.- Strong sympathy for the company mission.- Strong commitment to results, growth orientation and responsibility.- Strong communication and negotiation skill.**What You Will Get**:1. Competitive salary + daily allowance.2. Premium private health insurance (outpatient, inpatient, maternity, dental).3. Early access to salary + flex installment (employee loan) via Mekari Flex.4. Allowance for sports activities and glasses/contact lenses.5. Flexible working hours and remote work culture with free co-working space services.6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.7. Notebook Ownership Program.8. Strategic office location, accessible by MRT.9. Friendly and dynamic work environment.10. Opportunity to take part in growing Indonesia's no. 1 SaaS companyDon't forget to check our Recruitment FAQ at **bit.ly/RecruitmentFAQ-Mekari** (ENG) or **bit.ly/RekrutmenMekari-FAQ** (INA) to find the answers to commonly-asked questions regarding our recruitment process.We wish you the best. Hope to see you around soon!
