Collection Operation Manager - Desk / Field

**Job Description**:- Manage and responsible for the Collection Operations of the company- Liaise with Superior (Risk Management Head) as well as other top management- Ensure that the company runs with legality and conformity to established regulations- Collaborate with various functions (Product, Engineering, HR, Finance, Marketing, Collection, Risk Modelling, and Business Intelligence) to boost efficiency and productivity- Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)- Manage customer support processes and manage them to enhance customer satisfaction- Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.**Qualifications**:- Hold Bachelor Degree (S1) from Reputable University- Have great persistence and endurance to meet operation target,- Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment- At least 3 years proven experience as Collection Operation Manager or equivalent position.- At least 3 years proven excellent organizational and leadership ability- Outstanding communication & people management skill.- Sound knowledge of data analysis and performance/ operations metrics.- Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan, Payday Loan) or have experience in Fin-tech Company.- Excellent ability to make decisions, take actions, and make things happen.