**About the client**:Verla Services is partnering with a FinTech company headquartered in Japan that aids individuals in overcoming hurdles when securing loans for car purchases. Their solution relies on technology, encompassing an examination algorithm and a hardware device for remote car management. This inventive approach has a favorable impact on car warranties and insurance, as it tackles problems within the automotive sector and advocates for a safe and fair approach to mobility.**About the job**:As a Collection Manager, your core responsibility revolves around formulating a strategic plan aimed at optimizing the total amount collected, both through desk-based and field-based collection methods You will be overseeing the collection team, with a key task being the preparation of detailed reports that provide an up-to-date status of collections.**Responsibilities**:- Lead desk collection and field collection members as division head- Create a collection strategy and execute it- Maximize collected amount by desk and field collection- Educate junior members- Maximize the credit check pass rate by managing our risks- Developing and implementing effective debt recovery strategies to maximize collections and minimize bad debts- Leading and managing a team of collection agents or debt collectors- Provide guidance, training, and support to ensure the team's success in achieving collection targets- Monitor the performance of collection agents and the overall team, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary- Overseeing and ensuring professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes- Preparing regular reports on the status of collections, progress toward targets, and other relevant metrics for management review- Managing customer relationships and addressing any complaints or concerns related to the debt collection process.- Identifying areas for process improvement and implementing best practices to enhance the efficiency and effectiveness of the debt collection process.**Requirements**:- Proficient in English- Strong sympathy for the company's mission- Strong commitment to results, growth orientation, and responsibility- More than 5 years of experience in the Collection of consumer loans- More than 3 years of experience in leading a team- Strong communication and negotiation skills- Having SPPI certification will be a plus point- Have experience in a conventional company- Possess 1-2 years of experience in a startup company- Have a startup mindset- Excellent communication and negotiation skills- Analytical mindset with the ability to interpret data and generate actionable insights- Strong leadership skills- Proven experience in debt collection or related financial roles, with some experience in a managerial or supervisory capacity.- Willing to travel when necessary Data analysis ability, familiarity with the financial industry credit management and post-loan management systemFor complete details on how we handle your data, please refer to our Privacy Policy:Consultant in charge:
