B2B Crm Supervisor

Lead & manage the systems, technologies, strategies and processes that help companies manage their relationships with existing & potential customers to increase repeat order revenue.Build strong relationships with priority customers through online & offline strategies.Lead strategies & execution to improve customer experience.Manage loyalty programs to increase loyal customers.Manage referral programs to increase referral customers.Make customer research & profiling to get deep insight of customers.Profiling customers to discover customer lifetime value.Manage & utilize prospect databases to get potential customers.Lead team to achieve objective & metrics of CRM.Resolved consumer complaints that require further investigation; as well as aim to improve the organization's overall customer satisfaction ratings.Give constructive feedback to CRM Officers to improve day-to-day job performance; also evaluate daily, weekly, and/or monthly reports from CRM officers.Male or female with a maximum age of 30 years old this year.Must possess at least Bachelor's Degree in any education major, a degree in Communication or Public Relation may be an advantage.Have at least 1-2 year(s) of working experience in the Customer Relation Management and Outbound Sales field or equivalent experience in Sales B2B Business.Excellent interpersonal, presentation, and communication skills (both verbal and written; proficiency in English may be an advantage).Possess or quickly develop good negotiation and conflict resolution skills.Able to build a positive working relationship with team and clients or customers.Well-developed time management skills including the ability to identify, prioritize and complete tasks and schedules in an effective and timely manner.A team player with leadership skill and able to work in a fast-paced environment with target and detail-oriented.Willing to be placed in Bogor, West Java area and attend an off-site business meeting or visitation when necessary.