Posting Date: 12 Mar 2024- City: Jakarta- Location: Jakarta, ID, 10160- Contract Type: Fixed-Term- Division: Certification International Growth- Level of experience: JuniorRINA is currently recruiting for a **Asia Pacific Certification Business Support Advisor** to join its office in **Jakarta, Indonesia** within the Certification International Growth Division.**Mission**:A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.**Key Accountabilities**:1. Customer Data Management (if needed):- Create and maintain accurate customer records in the database.- Ensure that customer information is up-to-date and complete.- Handle customer inquiries related to account information and updates.2. Offer Management:- Collaborate with business development teams to insert offer in the internal system- Provide customer with complete and accurate offer documents3. Contract and Customer Order Processing:- Manage and update contract, ensuring accuracy and completeness.- Receive and process customer orders, ensuring accuracy and completeness.- Coordinate with relevant departments to fulfill orders in a timely manner.- Update customers on order status and expected delivery dates.4. Invoicing (if needed):- Generate and issue invoices to customers based on sales orders or service agreements.- Verify the accuracy of invoice details, including pricing and quantities.- Handle invoice-related inquiries and discrepancies.5. Payment Processing (if needed):- Monitor and track customer payments.- Coordinate with the finance department to ensure timely and accurate payment processing.- Address payment-related inquiries and issues.6. Timesheet Management (if needed):- Remind technical staff to submit accurate and timely timesheets for each project.- Ensure timesheets are completed in accordance with company policies and client requirements.7. Customer Communication:- Communicate with customers to provide information about products, services, and order status.- Respond to customer inquiries and resolve issues promptly and professionally.- Send out communication regarding invoices, payment reminders, and other relevant updates.8. Problem Resolution:- Identify and address customer concerns, working collaboratively with other departments as needed.- Investigate and resolve billing discrepancies or disputes.- Ensure a high level of customer satisfaction through effective problem resolution.9. Compliance and Documentation:- Ensure compliance with company policies and procedures in customer interactions.- Maintain accurate and organized records of customer communications, transactions, and invoices.**Education**:- High School Diploma/GED in Business Administration Finance Management**Qualifications**:- While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage. This could include internships, part-time roles, or volunteer experience.- Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.- Basic computer skills are often necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.**Competencies**:- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction- EARN TRUST - Take everyone's opinion into account and remain open to diversity- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model- MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions- PIONEER CHANGE - Actively embrace change and benefit from the new circumstances- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way- THINK FORWARD - Capitalise on experiences and translate them into action plans for the futureWith over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project's technical, environmental and safety - and sometimes also economic and financial - sustainability.- At RINA, we endeavor to create a work envir
