Role Purpose- Manages and grows revenue and market share across all Business Units in designated accounts by improving customer satisfaction.- Develops and maintains high level relationships to ultimately drive revenue growth and retention.- Develops and executes account strategy collaborating with sales specialists to deliver a comprehensive product offering to meet overall customer needs.- Develops key partner communities both internal and external.**Responsibilities**:- Maintain deep knowledge of the designated accounts and the clients' workflow and challenges.- Act as point of contact for the client and orchestrates the entire relationship within designated accounts.- Accountable for end-to-end service delivery and performance.- Establishes strong, long-term customer relationships and identifies new business opportunities and maintains relationships with key decision makers.- Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.- Keeps management in touch with accounts in a timely fashion, captures intelligence on competitor activity, and gives feedback to other internal partners.- Tracks customer activity in internal systems to execute on account strategy, identify additional opportunities and promote accurate forecasting.- Maintains up to date product knowledge on all products and solutions.- Provide high level specialised training on product and functionality.- Increase product stickiness by demonstrating relevant new content and functionality that enable end users to be successful.Skills & Competencies- Strong understanding of customers and their business model and workflows.- Strong relationship building skills and experience in establishing C level relationship.- Ability to develop and execute an account plan, client/account strategy, provide direction to sales team and lead from the front.- Proven account management experience in a customer facing environment required.- Strong presentation and interpersonal skills.- Problem solving skills and ability to understand, structure and seek client needs.At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Please take a moment to read thisprivacy noticecarefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained,.
